Note that this is not, by any means, guaranteed to work.but it has worked for many to resolve issues they are having.Further, do note that the Passport is completely new and different technology than the (relatively) ancient 9800. I suggest this thread.It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Action there a different software link? Jl_cmder V1.9.0.exe Contact your support personnel or package vendor. A DLL required for this install to complete could not be run. The is a problem with this windows installer package. (leaning strongly toward Samsung Galaxy), unless I can figure this problem out before the end of today.I just want to say thank you to all of you who have tried to help, it is very appreciated!!!!Cheers!volleyballer wrote:i tried uploading this software, however, it says error 1723. I think I may actually for the first time ever not go with a blackberry. I really like the idea of the Blackberry Passport, however, due to this random repeating re-boot situation, I don't want to risk it happening again. I have not been able to fix my problem with my blackberry. It might take a few minutes so be patient.Now you should be able to start using your new device freely. It should place an icon on your desktop after installation.Connect the BlackBerry via USB cable.Run JLCmderFollow the prompts for if your device requires a password.From the menu select 'resettofactory.' JLCmder will ask if youre sure and to type blackberry.The device will wipe and the IT policy will be removed. Here's how to do that:Download JLCmder from here.Install JLCmder to your pc by unzipping (using software like 7zip or similar) and then double clicking on the extracted file. The policies may inhibit features you'll want to use. Just type in the password wrong 10 times and the device will wipe and you can enter your own password.Additionally, the device may have an IT policy on it, created by a corporate BB enterprise server environment, that you'll want to remove before you put all your data on it. Complete the reCAPTCHA then submit the form to delist. InterServer Real Time Malware DetectionReal time suspected malware list as detected by InterServer's InterShield protection system.DNSRBL available at with lookups to on 88.99.2.89Abuse DBID 722236First Seen 03:16:16Last Seen 10:59:55Reason 'modsecurity'Total Servers 68Total listings 163Error: Your IP may be getting blocked by our IPS due to a known string of false positive.

Jl cmder v1.9.4